VCT, Premium Excelon® Crown Texture™. Premium Excelon® Raffia™. Premium Excelon® ChromaSpin™. Premium Excelon® Stonetex®. Premium Excelon®. INSTALLATION. Armstrong warrants the installation integrity for products from the date of purchase through the warranty period (see applicable products and. 5-Year Commercial Warranty when installed in accordance with Armstrong’s Guaranteed View the full line – vct.
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Azrock VCT Product Details
We are very disappointed that we did not get anyone to come to our house and see how bad the quality wood we have received and the lack of help we did not get from Armstrong Flooring Customer Service. The last correspondence from Armstrong through BBB was: It was entered and tasked to a 3rd party inspection company due to the dollar value.
A determination will be made on your claim once it has been inspected and they have submitted the report to us for review. Any further updates on your claim and the status will go through your retailer. Please contact them going forward. I have returned to Home Depot 43 cartons of Warrnaty flooring that were opened and inspected by me and my wife and the wood is unusable. I have also returned to Home Depot 33 cartons of C that were not opened, and we have spent too much time going through the cartons to find usable wood that we will not waste any more time on arkstrong.
This is huge amount of money we have tied up. The amount of time lost, moving these boxes by myself is time and money that I will never recuperate.
Originally Home Depot told us to hold onto the boxes as Armstrong was sending out for an inspection.
vctt No one contacted us. It has been over three months now we have been dealing with this flooring issue. For over 20 years we have used Armstrong products on our home renovations, from Bruce flooring to Ceiling tile systems.
We have been faithful consumers of your products and now we have run into an issue and needed some help and received mixed messages armdtrong no help. Looks like Home Depot still has my flooring in storage waiting for next step from Armstrong when I visited it today. The wood is missing splines, crooked ends, chips, holes, scratches, dents, plane marks, splits, cracks.
It is not even cabin grade. Save your money and time. I saved to have my flooring redone before I warrantg. Bought it because it was tough and could handle traffic. You have to live with your mop in hand because every footprint is smeared all over your floor. I am going to take it out.
Waste of good money hard earned. You should be ashamed of yourself. My husband is a flooring installer and he said that this was the worst floor he had ever installed. Sadly by the time we had installed it, we had already taken up our floor and no longer had it, so we installed it.
We immediately had major issues. Our boards slide apart every day. I have sf of this and it does it throughout my entire house. I filed a claim and do you know what they said? Your inspector clearly saw the major issues and you said you won’t stand by your product because of the freaking underlayment?!
That is the worst customer service I have ever experienced. I will tell everyone I know what terrible flooring Armstrong and Bruce are and that they try and screw you on technicalities that are not even listed on the flooring you purchase.
Thanks for ALL your help! Almost a year ago we installed Armstrong Alterna Luxury Vinyl tile 16×16 in black and white. We have a turn of the century victorian home and wanted the kitchen floor to reflect the time period of an old farmhouse.
Whatever you do don’t buy this product!!! Scuff marks appeared the first week under the table where the chairs are moved to sit down at the table even though pads were put under all the chair legs and table legs. The scuffs won’t come up even though I tried the Armstrong product “one step”. I do not hold the business nor the installer at fault just the product which is junk and won’t last 3 years!!
To top it off who would make a black tile where the black does not go all the way through the product. I found this out when I dropped a can of soup on the floor and a big white chip appeared.
I couldn’t believe it!!! On closer inspection the black is only a very thin coating on top of a white tile. Armstrong ought to be ashamed to put their name on this junk.
I’d call them but what’s the use?? I read other complaints and no call back Don’t buy this inferior product JUNK!! Wish I had put down wood!!! I had Armstrong Luxury Vinyl planks installed less than a year ago. Everyday, I wish I had carpet back! It is very difficult to keep it looking nice as it shows every footprint unless you are wearing socks. I literally have to clean the floor several times a day. I contacted the installer as well as Armstrong. Both have said the planks must have some sort of residue in them but where did it come from and why isn’t daily cleaning getting rid of it.
I’ve tried cleaner they recommended as well as plain water and diluted vinegar I did research and found that others have this problem as well. For more information about reviews on ConsumerAffairs. After installing I noticed more scratches on this floor than the cheap wood flooring I replaced.
They came and inspected the spaces between the boards and blamed it on installation. They took a whole box of leftover flooring and supposedly ran tests on it. What a waste of time, as expected, they said there was nothing wrong with the flooring. Stay away from any products they manufacture. This includes Bruce Floors as well. They don’t stand behind the quality of their goods. After having the flooring installed in our office I began seeing small pin sized holes in our hardwood flooring.
We called in an exterminator and it was determined they were caused from powderpost beetles.
They are very very uncommon in this area and they were only found in our flooring. The exterminator determined there must have been eggs in the flooring when it was installed and as they hatch and turn to larva which bore out the floor causing these holes, the adults then lay eggs on other unfinished wooded areas. He provided a wood destroying insect report. I first called Home Depot to file a claim and they said I would need to file a claim with Armstrong.
They requested the WDI report from the exterminator, photos of the holes and receipts for my purchases. All of which were provided. They came back and said that these were old holes that must have been in the flooring when we had it put in and that their process includes sending the flooring through a kiln that would have killed anything inside. I know that is not the case because the holes were not there when we were installing it!
I personally carried the boards into the house and would not have installed the boards if they had as many holes as they do! You can clearly see the unfinished wood in these holes and everyday more and more holes are showing up in our flooring! I requested they look at my photos again because you can clearly see the holes are not old holes and that there is not finish in the holes.
Once again Armstrong tried telling me that the holes are old holes. I requested Armstrong send someone to inspect the home because if they were all old holes then I wouldn’t continue to see new holes everyday; my request was denied.
I asked to be directed to a supervisor and my request was denied. This typically wouldn’t be such a big deal, but the treatment for powderpost beetles is horribly expensive! You can only treat unfinished wood so our options are A: The quality of the product was extremely poor.
There were boxes supplied and every single box had pieces in it that could not be used.
Armstrong Commercial Resilient Floors Limited Warranty
The problems included the following: The dyeing process was corrupted such that the wood’s appearance was not cvt all like correctly dyed wood. Random very dark marks appeared in the wood – this was a process problem as dark marks were not a feature of the wood selected.
Occasionally the dark marks coincided in a depression in the wood note this was a smooth surface wood, not scraped finish. Edges of the wood were frequently splintered as would happen if the saw blade was blunt making it impossible to get a clean joint. The locking strips were frequently missing sections of wood and were splintered, making it quite difficult to ensure a tight lock when laying the wood. Delamination was occurring between armstrnog layers of backing wood. Complete chunks of backing wood were missing, up to two thirds of the plank area in size.